Help Center
Our Most Common Inquiries
What is your return policy?
Thank you for choosing Fyrlight Candle Co. We appreciate your trust in our products. To ensure a positive shopping experience, we have outlined our return and refund policy below:
1. Returns: We gladly accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
3. Damaged or Defective Items: If you receive a damaged or defective item, please contact us at fyrlight@outlook.com within 7 days of receiving the product. We will promptly assist you with a replacement or refund.
4. Exchanges: We do not offer exchanges on items that are shipped at this time. If you need a different item, please return the original item for a refund and place a new order. If you are local, please visit our shop or contact us for exchange. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as purchased.
5. Shipping Costs: Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
6. Contact Information: For any questions or concerns regarding returns and refunds, please contact us at fyrlight@outlook.com. Our customer support team will be happy to assist you.
7. Flexibility: We understand that every situation is unique. If you have special circumstances or encounter issues not covered in this policy, please reach out to us, and we will do our best to find a fair and flexible solution.
What is your shipping policy?
1. Shipping Areas: We offer shipping within the USA and Canada. The shipping cost is calculated based on the destination zone. During the checkout process, you will be prompted to select your shipping address, and the shipping cost will be automatically calculated based on your location.
2. Shipping Rates: Shipping rates are determined by the shipping zone and the weight of the items in your order. Rates are competitive and designed to cover the cost of shipping while providing you with the best possible value.
3. Delivery Time: Delivery times vary depending on the shipping method selected during checkout and the destination. Estimated delivery times will be provided at the time of purchase.
4. Tracking Information: Once your order has shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment and estimate the delivery date.
5. Point of Contact: If you have any questions or concerns about shipping, please contact us at fyrlight@outlook.com. Our customer support team will be happy to assist you.
6. International Shipping: We currently do not offer shipping to international destinations.
7. Shipping Partners: We work with reputable shipping partners to ensure the safe and timely delivery of your orders.
8. Free Shipping Promotions: Occasionally, we may offer free shipping promotions. If your order qualifies for free shipping, this option will be presented to you during checkout.
Do you create custom gift sets?
Fȳrlight Candle Co is happy to work together with you to provide custom gift sets. These sets are priced based on individual need and request. Please get in touch with us if you would like to inquire about our custom gift sets.